Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | very impressed... I was very impressed with the timing of the printing and delivery, and the finished product looked fantastic!
It was a gift for my parent's and they absolutely loved it!
I have recommended you to friends and I will definitely be using your services again.
Jennie, Burnaby | I have now ordered two custom frames for old paintings on canvas. Both were non-standard sizes. CanadaOnCanvas.com built two perfect frames based on my orders. I used the expedited build/ship process for my second order and was pleasantly surprised how quickly my frame arrived. This company has been great to deal with and provides a superior product.
Daniel B, | Thank you but! I received the four linen liners I ordered a few weeks ago. Thank you. They were just as I had asked for and shipped in a timely fashion. Only one issue - LL487 - White with Gold Lip - there was some damage to the frame (small nick in the white part as well as the gold) that was repaired. I was somewhat disappointed with that as I expected to see flawless work. This will show. I will not be sending it back but just wanted to let you know that professionalism is important. I can send a photo if you need to see it.
KeenART: We will send a replacemnt.
Judy S., |